EMC Service Renewals

 

 Service Renewals: 

CX3 Series

  • CX3-10
  • CX3-10c
  • CX3-20
  • CX3-20C
  • CX3-20F
  • CX3-40
  • CX3-40F
  • CX3-40C
  • CX3-80

CX4 Series

  • CX4-120
  • CX4-240
  • CX4-480
  • CX4-960

CX Series

  • CX200
  • CX300i
  • CX300
  • CX400
  • CX500
  • CX600
  • CX700

AX Series

  • AX4
  • AX4-5f
  • AX4-5i
  • AX100
  • AX150

IP Fabrics Support Difference

Unmatched Service & Support

  • EMC Certified Engineers
  • Knowledge Across Multiple OEMs to Quickly Assess Errors
  • Personalized Customer Service with short SLAs
  • Replacement Parts and FRUs (Field Replaceable Units)
  • Access to Large Data Domain Inventory
  • Best Practices, Training and More

The Flexibility You Need

  • Avoid Complicated Maintenance Schedules and Renewals
  • Customizable Contracts
  • Avoid Hidden Fees & Unnecessary Upgrades
  • Keep & Upgrade Current OEM Equipment

Support Details

  • Parts replacement
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Email Alerts
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Technical Phone Support
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Training
    • Production Level (24×7): OPTIONAL
    • Secondary Level (9×5): OPTIONAL
  • On-site Spares Kit
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): OPTIONAL
  • Post Incident Check-In
    • Production Level (24×7): INCLUDED
    • Secondary Level (9×5): INCLUDED
  • Phone Support
    • Production Level (24×7): 24×7
    • Secondary Level (9×5): 9×5